The Wait Continues...
19.04.10 Filed in: Travel
Complaining on a very high level: this is certainly a better alternative to thousands that are stuck in airports around the world:
Well, my hopes for a trip home today are doomed, this morning the German airspace was closed until at least 20:00h tonight, which means my flight due to arrive in Frankfurt at 18:40h is cancelled (once again).
I booked a flight to Linz on Wednesday morning, as the Austrians opened their airspace this morning - hopefully, it will remain open until then! Even if the German airspace opens up tomorrow, there will be chaos at the airport with everyone trying to get on the first plane(s) out. With my flight cancelled, it is open game with trying to get a seat.
This way, I have a very good chance of getting home late Wednesday evening - there is a decent train connection from Linz to Frankfurt airport (where my car is parked). Cross your fingers for me.
What is really annoying is that the airlines are not using simple and available methods of communicating with their customers. For every ticket I booked, I had to leave my email address - obviously, since they have to email me the receipt for the electronic ticket. You’d figure someone would implement a process that sent an email once the flight was officially cancelled, but no!
Even worse, the website of the various airlines and airports have information that is sometimes many hours old. For a while, I still had hopes that my flight to Frankfurt this afternoon on SunExpress might leave a couple of hours later to arrive not at 18:10h but at 20:10 or so (the airport was officially closed until 20:00h). The status page on the SunExpress website still has the flight as uncancelled, even though a check of the Frankfurt Airport arrivals info shows it as cancelled as of 11:00h.
The Frankfurt Airport website was down for hours on end today - both this morning and this afternoon:
Not using simple and cheap communications tools such as a website that takes just a couple of minutes to update is - in my opinion - unacceptable. I guess there is still a long way to really good customer service!
Well, my hopes for a trip home today are doomed, this morning the German airspace was closed until at least 20:00h tonight, which means my flight due to arrive in Frankfurt at 18:40h is cancelled (once again).
I booked a flight to Linz on Wednesday morning, as the Austrians opened their airspace this morning - hopefully, it will remain open until then! Even if the German airspace opens up tomorrow, there will be chaos at the airport with everyone trying to get on the first plane(s) out. With my flight cancelled, it is open game with trying to get a seat.
This way, I have a very good chance of getting home late Wednesday evening - there is a decent train connection from Linz to Frankfurt airport (where my car is parked). Cross your fingers for me.
What is really annoying is that the airlines are not using simple and available methods of communicating with their customers. For every ticket I booked, I had to leave my email address - obviously, since they have to email me the receipt for the electronic ticket. You’d figure someone would implement a process that sent an email once the flight was officially cancelled, but no!
Even worse, the website of the various airlines and airports have information that is sometimes many hours old. For a while, I still had hopes that my flight to Frankfurt this afternoon on SunExpress might leave a couple of hours later to arrive not at 18:10h but at 20:10 or so (the airport was officially closed until 20:00h). The status page on the SunExpress website still has the flight as uncancelled, even though a check of the Frankfurt Airport arrivals info shows it as cancelled as of 11:00h.
The Frankfurt Airport website was down for hours on end today - both this morning and this afternoon:
Not using simple and cheap communications tools such as a website that takes just a couple of minutes to update is - in my opinion - unacceptable. I guess there is still a long way to really good customer service!
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