Hans D. Baumeister

Hans D. Baumeister


2013-03

Reklamationsmanagement im Bankensektor
SIS Cloud & SaaS Report, Edition 1-2013 (Sonderausgabe zur CloudZone 2013)

Case-Study of an electronic complaints management system at Bayrische Landesbank.


2012-02

Beschwerdemanagement in der Wolke
VOI Solutions zur CeBIT 2012

Advantages and possibilities of using electronic workflows for complaint management as a cloud-based service.


2010-06

Ohne Scanner keinen Input
BIT Spezial

Basics on selecting the right production scanner.


2008-09

Digitale Postbearbeitung, Band 2: Konzeption
Publication of the VOI Competence Center Digital Postal Processing

Contribution: "Capturing and classification of physical and electronic incoming mail."

You can find this book on Amazon.

2007-09

Digitale Postbearbeitung, Band 1: Einführung und Voraussetzungen
Publication of the VOI Competence Center Digital Postal Processing

Contribution: "What is digital mail processing?" and "Infrastructure possibilities."

You can find this book on Amazon.

2005-05

VOI Code of Practice: Enterprise Content Management
VOI e.V., Bonn

Co-Manager for the book project.

Contributed chapters: "Data extraction via OCR / OMR", "Image Processing" and "Data Export”.


2004-05

Wer wagt, gewinnt
Groupware Magazin 05/2004

Report on a migration project from Exchange Server to the open-source Groupware-System OpenGroupware


2004-04

matrix revolutions
DoQ Nr. 2 / 2004-04-05

Basic technical information on scanners and document digitalization.


1997-10

Digitaldruck: Anwendung und Wirtschaftlichkeit
Deutscher Drucker Nr. 40 / 30.10.1997

Comparison of digital printing vs. offset printing, including a workflow analysis.